Shipping Information

Shipping Information

All deliveries are sent using third party providers, we use Direct Freight Express, Aramex Couriers and Australia Post according to how biig the item is, and must be signed for when you receive them.
It is the buyer's responsibility to ensure there are no breakages or missing items at the time of delivery. By signing for and accepting a delivery you are acknowledging that the product has arrived in good condition. If the packaging is damaged in any way, please inspect the contents prior to signing for it.
Direct Freight Express, We do give Authority to Leave if no one is home, But The couriers and Pet Homes take no liability if it arrives damaged or if item goes missing after delivery , We strongly recommend someone be home to take delivery and assist with unloading,Extra $20 will cover insurance for damaged delivery,
If Direct Freight Express Re-delivery is required, a $30 surcharge will be required to be paid before redeliver can take affect.
Fastway Couriers, We never give authority to leave, But Customer may arrange this directly with couriers by asking for Authority To Leave Form. We strongly recommend someone be home to take delivery.
If Fastway Re-delivery is required, there is no re delivery fee.
Australia Post,  If no-one is home at the time of delivery the goods will  be taken to your Local Post Office or Local Collection Depot for pick up by you.
Australia Post does not do re-delivery.

We or couriers will provided you with tracking details with all consignments. Please pay close attention to tracking details for arrival time at destination. It is best to contact the courier company directly if you have any questions regarding your consignment after it has left our dispatch warehouse. We will not accept any claims for lost or missing items after 48 hours of delivery.
Estimated Delivery Times:

Pet Homes endeavors to dispatch orders from our Brisbane Location within 1- 2 business days from the date payment is received. 95% of orders are dispatched same day if order is placed before 12pm.
We are currently experiencing an increased volume of online orders, along with delays and general congestion within our freight and logistic networks.
Australia Post and local couriers are also experiencing unprecedented demands on their delivery services, leading to longer than normal delivery times.
Unfortunately, this may result in delays getting your item delivered to you on time.

The estimated delivery times For Couriers ONLY are in business days (Monday through Friday) excluding Public holidays.
Sydney - 1-2 Days, 95% of orders placed before 12pm are delivered next day
Melbourne - 1-3 Days
Brisbane - 1-3 Days
Cairns - 3-7 Days
Adelaide - 2-3 Days
Perth - 3-10 Days (depending on size of goods, smaller items go faster)
Rural Areas - 3-14 Days (depending on your location, but can sometimes take longer)

Pet Homes strives to ship your order according to the estimated delivery times provided, although ship times may change due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact the shipping company direct with your tracking no# for further information.

Orders cannot be cancelled once they have been dispatched. Shipping charges on dispatched orders are the responsibility of the purchaser. 

Delivery of Goods

Limited access delivery: Please ensure there is access to the delivery location. Providing access to apartments and other buildings & housing with security doors, keyed or buzz in access is the sole responsibility of the purchaser. Delivery driver must have clear access to the delivery location, this includes not having animals and pets running around in the frontyard. If access can not be achieved either a calling card will be left or they will try and re-deliver goods on another day. Goods may also be left at your local hub or pick up location if home delivery can not be achieved. You can arrange re-delivery at a time that is suitable to you, Please contact the delivery company directly to liaise or organise re-delivery. See above for re-delivery restrictions. Courier company website and tracking are provided upon dispatch of order.

Direct Freight Express, Re-Delivery: If no one is available to sign for goods upon delivery, and goods have to be re-delivered, additional charges may apply. For re-delivery or non access delivery Please contact the courier company directly with your details and tracking no to organise a delivery that is more suitable to you.

When "Authority to leave" has been granted by the buyer. Pet Homes accepts no liability in the event of stolen or missing parcels. Tracking number will be provided for all deliveries, so you can track your order to delivery destination.

We will endeavor to track and liaise with the freight company if long delays occur, or if parcels go missing. Please understand when parcels leave our warehouse, there are circumstances beyond our control that can effect delivery.

Cancelled orders after dispatch or orders that can not be delivered will only be refunded once all goods arrive back to our warehouse.

We reserve the right to adjust freight charges for large or bulky items. Shipping calculator information is provided by a third party logistics provider, we can not guarantee the accuracy of final shipping price for certain locations. Its very rare, but due to some postcodes  we have had to contact customers for extra Freight costs above calculator costs.

By using this site, you understand and agree to the goods being dispatched using a third party provider such as Australia Post, or Courier company such as Couriers Please, Fastway, Direct Freight Express . You may arrange pick up by your own couriers, BUT WE DO NOT FILL IN ANY COURIER FORMS AT ALL .

PO Box Delivery:

Pet Homes can only send small items to PO boxes within Australia (including Parcel Lockers & PMB). To send by Aust Post  Items must be  less than 90cm long and or able to fit into a 3kg or 5kg Australia Post postbag and not exceed those weights including packing material. If we despatch by Aust Post we will send you tracking number and details,.  There are size limitations to box size that Australia Post will deliver to a PO Box, Parcel Locker or PMB.
All Couriers will NOT deliver to a PO Box.
Tracking number will be provided for all deliveries.